The PEMF bed is designed for the coils to be positioned at the bottom of the bed, closest to the floor, with the foam mattress between the coils and your pet for added comfort. However, it will work equally well with the coils on the top or bottom of the foam.

Yes, you can place the PEMF bed under your pet’s bed or blanket as long as the combined thickness does not exceed 5 inches (12 cm). This will not impact the therapy's effectiveness.

Yes, the PEMF bed can be used in a metal crate without affecting the therapy's effectiveness.

No, a metal collar does not interfere with the therapy.

No, using the PEMF bed while charging can damage the battery and will void the warranty.

Using a non-Respond PEMF charger may damage the battery and void the warranty. Always use the designated charger.

No, folding the bed to stack the coils can cancel out the therapeutic field, preventing the therapy from working.

• Control Unit: Wipe with a damp cloth; never submerge in water.
• Bed Cover: Remove the coils, foam, and wiring harness. Wash the cover in a gentle machine cycle with mild detergent, and air dry.
• Coils: Disconnect the coils, clean with mild dish detergent, and air dry. Do not submerge the connector piece that attaches to the wiring harness.

A blinking red indicator light will appear on the control box when the unit needs to be recharged. Wait until the treatment is complete and then charge the unit for at least 3-horus for a full charge. You should get approximately 8 x 30minute treatments at a full charge.

The PEMF field generated by the Respond PEMF bed is not detectable by touch or feel. To confirm the bed is working, use the provided test magnet:

• Hold the magnet near a coil while the unit is on.
• You should feel a slight bumping sensation in the magnet as it pulses in sync with the magnetic field.
• Note that the magnet will not “stick” to the bed like a traditional magnet would with metal.

Follow these steps to troubleshoot:

• Check that all connectors are securely attached to the control box and, if applicable, ensure all coil connections inside the bed are properly plugged in.
• Ensure the unit is fully charged by charging it for at least three hours or overnight using the correct charger.
• If the test magnet still doesn’t detect a pulse, contact our service team via email or phone for assistance.

This issue may indicate that the control box’s batteries need to be replaced, which typically occurs every few years. Please reach out to our service team via email or phone to troubleshoot. If necessary, the unit may need to be sent in for a battery replacement or repair.

A solid red light on the control unit indicates a system error. To resolve this issue:

• Ensure all cables and connections are securely attached.
• Fully charge the unit using the original Respond PEMF charger.
• If the issue persists, contact our customer service team for further troubleshooting. You may need to send the unit in for inspection or repair.

• Use the test magnet to confirm the bed is emitting a PEMF field.
• For first-time users, the increased circulation might feel like a new sensation, such as mild pins and needles. Sit with your pet during initial sessions or place their favorite blanket on the bed for added comfort.

Start with the lowest frequency setting, 5Hz, when using the PEMF bed for the first time.

• Test the bed with the magnet to ensure it is functioning correctly.
• If your pet feels good that day with less pain or inflammation, they may not feel the need for treatment.
• Adjust the frequency setting to match your pet’s evolving condition or consult your veterinarian if needed.

Yes! This is one of the most common uses of the PEMF bed system and very safe to use with metal implants or screws. Use the lowest frequency setting at 5pps.

Most animals will benefit from 30-minutes of therapy 3+ times per week. Chronically sore and stiff animals with degenerative conditions may experience better results using the PEMF bed for 30-60 minutes daily.

When first starting to use the PEMF bed, only use it for 30-minutes per day, once daily so that the cells to not get overstimulated. Once your pet has adapted to the therapy, you can use it up to 60-minutes per day if the condition warrants.

Consult a veterinarian before use if your pet:

• Is undergoing cancer treatment.
• Is pregnant.
• Is under one year of age.
• Has an electronic pacemaker or device.

Even though the PEMF field at this intensity should have no effect at all on a pacemaker, people with pacemakers should remain at least two feet away from the PEMF bed during operation to be extra cautious. 

While there is no contraindication for pets with arrhythmias, consult your veterinarian before starting PEMF therapy to ensure safety and effectiveness.

Consult your veterinarian before using the PEMF bed on a pet with a seizure history. The underlying cause of seizures should be determined before starting therapy.